We want you to mark us not just by the quality of our products, but by the quality of our service
We invite you to learn more about:
Service options for products outside warrantyDownload brochure
Welcome to our online Helpdesk
The One Stop Support Shop for all your simulator needs!
- Simply log in
- Easy registration of product issues with live feedback
- Easily find information about your simulator assets, serial numbers etc.
- A complete service log of all your simulators
- Easy download of all documents relating to your products
- Easy access to useful documents such as FAQs, DFUs, service documents, troubleshooting guides etc.
Fast, Smart and Easy ....Go to HelpDesk
Empowering technicians to service their simulators
A program to support technicians towards greater self sufficiency
We understand that Technicians wish to become more self sufficient in servicing their simulators to ensure that the Simulation Centre can operate at optimal efficiency and trainees are not impacted by simulators being 'out of action', even for short periods.
We have created a Training Program designed to give technicians the necessary know-how to carry out routine servicing on their simulator/s as well as carry out basic repairs.
Warranty and Service Agreements
The MSE Group provides a 12 month’s warranty and service, which is included in the purchase price of your simulator(s). Your warranty will start from the date your simulator was commissioned by a certified MSE Group (MedVision) Technician.
Extended warranties and service agreements are also available when you make your simulator purchase and full details are outlined in our Terms & Conditions.
Regional variations in the contract may apply.Terms & Conditions
Behind the scenes
Take a look at our Technical Services team in action! An unparalleled commitment to ensuring that your simulators are ready and fully operational for all your training programmes.Play
Contact Technical Services
Technical Services: +44 (0) 203 281 1001
WhatsApp: +44 (0) 7593 527 081