Back

Technical Services

Service solutions to help you every step of the way…

MSE Technical services

Welcome to MSE Services

In establishing our Technical Services offering, we first undertook an extensive "listening" exercise within the simulation community. We listened to what you told us was most important to you and then set about designing a technical service offering to meet those needs.

We want you to mark us not just by the quality of our products, but by the quality of our service

We invite you to learn more about:

Our Helpdesk

Warranty information

Service options for products outside warranty

Welcome to our online Helpdesk

The One Stop Support Shop for all your simulator needs!

  • Simply log in
  • Easy registration of product issues with live feedback
  • Easily find information about your simulator assets, serial numbers etc.
  • A complete service log of all your simulators
  • Easy download of all documents relating to your products
  • Easy access to useful documents such as FAQs, DFUs, service documents, troubleshooting guides etc.

Fast, Smart and Easy ....

Empowering technicians to service their simulators

A program to support technicians towards greater self sufficiency

We understand that Technicians wish to become more self sufficient in servicing their simulators to ensure that the Simulation Centre can operate at optimal efficiency and trainees are not impacted by simulators being 'out of action', even for short periods.

We have created a Training Program designed to give technicians the necessary know-how to carry out routine servicing on their simulator/s as well as carry out basic repairs.

Warranty and Service Agreements

The MSE Group provides a 12 month’s warranty and service, which is included in the purchase price of your simulator(s). Your warranty will start from the date your simulator was commissioned by a certified MSE Group (MedVision) Technician.

Extended warranties and service agreements are also available when you make your simulator purchase and full details are outlined in our Terms & Conditions.

Regional variations in the contract may apply.

Behind the scenes

Take a look at our Technical Services team in action! An unparalleled commitment to ensuring that your simulators are ready and fully operational for all your training programmes.

Contact Technical Services

Technical Services: +44 (0) 203 281 1001

WhatsApp: +44 (0) 7593 527 081

techservices@mse-group.co

helpdesk@mse-group.co